Support
Whether you’re troubleshooting, integrating our API for the first time, or just have a question, you have two easy ways to reach us. For the quickest answers, jump into our Discord—but if email is more your style, drop us a line and we’ll get back to you within one business day.
Support channels
Discord
Recommended24/7 Community Access — Monitored by engineers and community experts
Fast Response — Under 24 hours for most questions
Interactive Support — Share code, screenshots, and get real-time help
Join our server and post in our #help channel. Pin any code snippets, request IDs, or screenshots to help us diagnose faster.
Join our Discord serverPrivate Channel — Ideal for billing and sensitive account requests
Guaranteed SLA — Replies within 24 hours on weekdays
Detailed Support — Share logs, screenshots, and comprehensive details
Please include your user ID, a clear description of the issue, and any relevant logs or screenshots.
Email usSelf-service resources
You can also easily find answers on your own, we have a wealth of resources available.
Social channels
You can also connect with us on our social media channels for updates, announcements, and community discussions.